Refund & Returns Policy
Returns or exchanges must be requested within 14 days of delivery.
To be eligible for a return, merchandise must be:
- Unused and unworn
- Unwashed
- In its original condition
- Free from pet hair, odors, stains, or other signs of use
Please contact us before returning any item so we can provide return instructions.
Custom & Personalized Items
Because many of our items are made or prepared specifically for each order, customized or personalized merchandise is final sale and cannot be returned or exchanged unless it arrives damaged, defective, or we made an error with your order.
Damaged, Defective, or Incorrect Items
f your order arrives damaged, defective, or incorrect, please contact us as soon as possible after delivery.
We may ask you to provide photographs of the item and packaging so we can evaluate the issue.
If the problem is the result of an error on our part, Jordan’s Shorty Jacks will work with you to provide an appropriate replacement or refund at no additional shipping cost to you.
Return Shipping
For ordinary returns or exchanges, the customer is responsible for return shipping costs.
Original shipping charges are non-refundable unless the return is due to an incorrect, damaged, or defective item sent by Jordan’s Shorty Jacks.
We recommend using a trackable shipping method when returning merchandise. Jordan’s Shorty Jacks cannot be responsible for return packages that are lost in transit.
Refunds
Once your returned merchandise is received and inspected, we will notify you whether your refund has been approved.
Approved refunds will be issued to the original payment method.
Please allow additional time for your bank or credit card company to process and post the refund after it has been issued.
Exchanges
We do not offer exchanges, make sure you have the correct size and color of the product your buying before submitting your order. If you order and realize you ordered the wrong color or size please contact us immediately in order to correct it before the order is shipped.
Order Cancellations
Because some merchandise is made to order, please contact us as soon as possible if you need to cancel an order.
If production has already begun on a customized, personalized, or made-to-order item, the order may no longer be eligible for cancellation.
Shipping Delays
We make every effort to process and ship orders within the timeframe communicated at the time of purchase.
If we are unable to ship an order within the promised timeframe, we will contact you regarding the delay and available options. Federal rules generally require online sellers to obtain the customer’s consent to a shipping delay or provide a refund when merchandise cannot be shipped as promised.
Questions About a Return
If you have questions about a return, exchange, damaged order, or refund, please contact Jordan’s Shorty Jacks through our Contact Us page.